If you want an example of how NOT to handle customer service, look no further than Everycharger.com/prontocharger.com. I placed an order there several weeks ago, and a few hours later I got a cancellation notice from them stating that they don't stock the item that I ordered. They promised a refund within 48 hours. Oh well- I moved on. No big deal. But 2 weeks later out of the blue they charge my credit card and ship the item anyway (note that I had already ordered and received the item from another vendor by this point).
I am even understanding to this point- mistakes happen. But their reaction to their own mistake has kindled a fiery hatred of their business deep inside of me They refuse to admit that they made a mistake an insist that I need to follow their normal return procedures before they will issue a refund. Apparently they want to pretend that they never cancelled my order and want to believe that I authorized that charge and shipment after the order was cancelled.
Basically, they took a simple, understandable, mildly annoying, and easy to fix mistake, and they screwed it up to the point where I loathe them and want to tell everybody about how bad they are. Great job guys!
BTW- don't worry about me actually getting a refund. I've already taken the steps necessary to make sure that I will get my money back. Its not about the money at this point