i guess i understand their policy on setting an appointment for service issues. Maybe that beats waiting in the store. and i say maybe because i don't have to set an appointment anywhere else - i just walk in and get helped. But my issue is I walk in and never really know who to talk to for help. there's all these employees walking around with iPads / iPods looking busy and i never know who is doing what. i get lucky eventually and get help but it all seems so random.

i do like the instantaneous e-mailed receipt. but would it kill them to have a system other than try to flag down who you can?

we have very apple products in our home and we are basically locked in which i hate. i believe their products are better than average but i hate going along with the crowd. the fact that their customer approach is so arrogant bothers me. AT&T and verizon work much harder at customer service based on my experience.