Hmm weird. When I worked there there was a job specifically to greet people

Aug 27, 2014
2:52:21pm

SandYFan

as they entered the store and find out what they needed, and another job specifically to route people looking for technical help where they needed to go. The second person stood near the genius bar.

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SandYFan

Bio page: SandYFan
Joined: Jan 3, 2011
Last login: Oct 21, 2020
Total posts: 63,509 (1,537 FO)

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Messages

Author

Time

am i the only one who does NOT like shopping at the Apple store?

run26

8/27/14 2:42pm

This is my experience too. I posted this earlier today:

rainorsnow

8/27/14 2:45pm

sorry i missed your post.

run26

8/27/14 2:53pm

I remember going into the store for an appt that I had made and, like every

rainorsnow

8/27/14 2:48pm

I suppose when you're talking phones, but you can't beat being able to walk into

supertux

8/27/14 2:50pm

Hmm weird. When I worked there there was a job specifically to greet people

SandYFan

8/27/14 2:52pm

that's not happening at the store in Fashion Place Mall in SLC

run26

8/27/14 2:54pm

It is at City Creek

AF Cougar

8/27/14 3:06pm

Interesting. I have been there multiple times and have always had someone

sandtrapcougar

8/27/14 3:50pm

Yeah- there are always at least *two* 'greeters' at the Domain Apple Store in

AtlantaMark

8/27/14 3:00pm

I've always had good experiences there. Always been greeted quickly and routed

shaggy

8/27/14 3:15pm

Maybe it's "user error" on my part

run26

8/27/14 4:51pm

If people like SandYFan are working there, then the service is going to be bad

BYUCoug11

8/27/14 3:28pm

Wait, you can actually buy stuff there? I thought it was just a play area

Tare

8/27/14 2:56pm

You can buy stuff with the Apple Store app and walk out. You don't have to talk

HuskerCoug

8/27/14 2:57pm

It's the service appts that suck. I don't think I'll ever go into an Apple Store

rainorsnow

8/27/14 2:59pm

How do your service appts compare to the Acer Store, the HP store?

HuskerCoug

8/27/14 3:12pm

RE: How do your service appts compare to the Acer Store, the HP store?

rainorsnow

8/27/14 3:18pm

I've never had better service anywhere else.

AF Cougar

8/27/14 3:06pm

Not all but many big companies are tone deaf to customer issues

Catfish

8/27/14 3:11pm

I like that I can actually schedule an appt and get support in person.

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