I first called in January '15 to inform them I'd be moving and wanted to know the process and what my options were?

The lady told me while waiting for my home to be built they'd give me a 6 month deferment and would install at my new home once it was ready... Ok, that seems fair and reasonable.

First month I got charged when I was told I wouldnt... No big deal I thought I'll just call and get it figured out. About 5 phone calls with different "supervisors" and 2 hours later they reconfirmed the original deferment offer with no payments till I moved back in.

Next 4 months, it was a repeat of the 2 hour bounce around their phone site and supervisors experience.

It was so frustrating and time consuming.

The product itself is great, I've been very pleased. I do think they should borrow from the flat bill budget and allot more of it to customer service and creating company wide policies so employees can get on the same page. Absolute worst customer service I recall having.