but for security purposes I somewhat understand it. However, someone can just as easily call in and downgrade if they want to rob the place I guess.
It's annoying you can't get the remote arm/disarm w/out the $25 plan, but I still subscribe to that and am happy there are no contracts. It's still a lot cheaper than many of the alternatives. Their customer service and warranty on the products is also really good. I highly recommend them as well.