Apr 20, 2017
8:50:17am
8:50:17am
If you work in the medical field, please read
If you haven't already - please get some training in customer service and the psychology of waiting.
My son (17 months old) is in surgery right now to get tubes in his ears. Not a big deal, BUT they wanted us here at 6:15 this morning. By 6:30 we were done with paperwork, vitals, etc. At 6:50 the surgeon came in. 50 minutes later, they finally took him back for the procedure. We couldn't leave the tiny room we were in and my poor child hasn't had anything to eat since 6:00 last night.
How do you get so far behind on the first surgery of the day? And why is it okay for you to treat me rudely when I ask what's taking so long?
My son (17 months old) is in surgery right now to get tubes in his ears. Not a big deal, BUT they wanted us here at 6:15 this morning. By 6:30 we were done with paperwork, vitals, etc. At 6:50 the surgeon came in. 50 minutes later, they finally took him back for the procedure. We couldn't leave the tiny room we were in and my poor child hasn't had anything to eat since 6:00 last night.
How do you get so far behind on the first surgery of the day? And why is it okay for you to treat me rudely when I ask what's taking so long?
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If you are a patient please read: (slowhiteguy, Apr 20, 2017 at 10:52am)
Messages
Time
4/20/17 8:59am
I do process improvement work in hospitals, and this is something I'm just starting to get my hands on.
4/20/17 9:11am
4/20/17 9:13am
4/20/17 9:56am
4/20/17 10:02am
4/20/17 10:10am
4/20/17 11:56am
4/20/17 9:47am
4/20/17 9:54am
4/20/17 9:54am
4/20/17 10:16am
4/20/17 10:20am