It was criminal what they did to us:
-Charged us for a really expensive new appliance and actually put a junky used one in.
-Allowed new tenants to have a dog (we had explicitly said no pets) without us knowing. The tenants then wanted their pet deposit back when the moved out which of course was not in the main contract that we signed.
Like I said, maybe they have improved or changed ownership, but 10-15 years ago they were really, really bad.