Then called Cougar Club to see what in the world happened to all the tickets. We discovered that we had logged in the wrong way and were looking at the wrong map. We were still able to purchase good seats, just a bit higher this year.

added edit: Seriously, re-reading your post, that is EXACTLY what we saw too. There is a map of available seats that you reach BUT THOSE ARE NOT THE SEATS AVAILABLE TO CC MEMBERS. Just FYI.