week now, and I've tried all I can in terms of resets, checking equipment, etc., so today I called to have a tech come look at it and they said it would be $40. We've had them out before, a few years ago, and they didn't charge as they figured that we were already paying for a service and if the service they promised to provide us wasn't working due to issues we weren't ourselves responsible for, then they were responsible to ensure that they honor their service agreement to us. I didn't get angry with the guy on the phone, but acted surprised and basically explained what I just said. He said he'd credit our account $40 to cover the charge, but still...why would they charge a customer for them to fix a service they promise to provide but then due to no fault of the customer, they are unable to provide? I even told the rep on the phone that if I was somehow responsible for the poor service, I'd pay to have it repaired, but at this point I'm pretty sure the fault is not mine to be responsible for.