Jan 24, 2020
6:33:26pm
6:33:26pm
Restaurant rant: If you call ahead and are given a time then come 5 mins prior to that time but
they don’t have you on the list at all, how should the restaurant respond? There’s a walk in wait of one hour.
First the girl said it wasn’t her we talked to so don’t blame her. Then tells us the wait is an hour but they “might be able to get it down to 30-40 mins”. How would you respond as the customer?
Yea, we went some place else.
For managers: lesson#1– if you wear a badge w/ the name of restaurant on it, it’s you. Don’t try to deflect or throw someone else under the bus.
#2 If you mess up, do better than skimming a few minutes off and especially don’t make it sound like the customer should feel grateful to get that.
First the girl said it wasn’t her we talked to so don’t blame her. Then tells us the wait is an hour but they “might be able to get it down to 30-40 mins”. How would you respond as the customer?
Yea, we went some place else.
For managers: lesson#1– if you wear a badge w/ the name of restaurant on it, it’s you. Don’t try to deflect or throw someone else under the bus.
#2 If you mess up, do better than skimming a few minutes off and especially don’t make it sound like the customer should feel grateful to get that.
Originally posted on Jan 24, 2020 at 6:33:26pm
Message modified by Soupie on Jan 24, 2020 at 6:38:58pm
Message modified by Soupie on Jan 24, 2020 at 6:40:05pm
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