but that the fries were absolutely the worst in the industry.
They replied:
"Thank you for your note. We take great pride in the quality of our food, and are pleased you enjoy it. We apologize, however, for the fries. We understand that they royally suck, but it was a recipe developed by the founder's now-deceased wife, and it has great sentimental value for him. We are frankly quite surprised people even buy the fries, but apparently there are people with horrible taste."
So, there you have it. I haven't actually read their response, but that was the only response that I can imagine them sending.