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Jun 17, 2021
10:04
:57
pm
Pedant
All-American
at that kind of margin, send another one with signature verification
handle the claim yourself if fedex allows the sender to do so
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Pedant
Previous username
BertoChavez
New username
SalmonOfCapistrano
Bio page
Pedant
Joined
Feb 1, 2012
Last login
Jul 31, 2021
Total posts
0 (0 FO)
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Messages
Author
Time
A new customer claims a shipment was stolen. FedEx left it on the sidewalk at
sheza65
6/17/21 10:02pm
Take care of your customer and then go after FedEx
Mathew
6/17/21 10:04pm
at that kind of margin, send another one with signature verification
Pedant
6/17/21 10:04pm
I'd buy the goodwill for $100. Not his fault, not your fault, but you can get
BYUFBDAD
6/17/21 10:07pm
Unfortunately I think you're better off in the long run by eating it
cheezedawg
6/17/21 10:08pm
Make the customer happy then file a claim with FedEx. And if it’s worth $800
rivercitycoug
6/17/21 10:10pm
Call Mark Rober.
Smack'sWife
6/17/21 10:15pm
If the cost of the replacement is the same as you anticipate FedEx’s reimbursement… then it seems like a no-brained.
scootsy
6/17/21 10:33pm
If a company delivered something to my porch and it was stolen, I wouldn't
byubyu
6/17/21 11:03pm
FedEx is your agent, not theirs. Your customer will keep using you if you make it painless for them. You lose nothing.
ChinaFan
6/17/21 11:22pm
Almost every credit card covers theft, but you’re talking only $100 for you to
OnEMoReTrY
6/18/21 1:14am
Thief’s reaction when opening that box:
m0resn0w
6/18/21 5:26am
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