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Jun 17, 2021
10:10
:01
pm
rivercitycoug
All-American
Make the customer happy then file a claim with FedEx. And if it’s worth $800
insure it for $800 when you ship it. My guess is FedEx will be happy to give you $100 and you’ll eat the rest.
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rivercitycoug
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rivercitycoug
Joined
Nov 14, 2006
Last login
Apr 25, 2024
Total posts
29,227 (1,955 FO)
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Messages
Author
Time
A new customer claims a shipment was stolen. FedEx left it on the sidewalk at
sheza65
6/17/21 10:02pm
Take care of your customer and then go after FedEx
Mathew
6/17/21 10:04pm
at that kind of margin, send another one with signature verification
Pedant
6/17/21 10:04pm
I'd buy the goodwill for $100. Not his fault, not your fault, but you can get
BYUFBDAD
6/17/21 10:07pm
Unfortunately I think you're better off in the long run by eating it
cheezedawg
6/17/21 10:08pm
Make the customer happy then file a claim with FedEx. And if it’s worth $800
rivercitycoug
6/17/21 10:10pm
Call Mark Rober.
Smack'sWife
6/17/21 10:15pm
If the cost of the replacement is the same as you anticipate FedEx’s reimbursement… then it seems like a no-brained.
scootsy
6/17/21 10:33pm
If a company delivered something to my porch and it was stolen, I wouldn't
byubyu
6/17/21 11:03pm
FedEx is your agent, not theirs. Your customer will keep using you if you make it painless for them. You lose nothing.
ChinaFan
6/17/21 11:22pm
Almost every credit card covers theft, but you’re talking only $100 for you to
OnEMoReTrY
6/18/21 1:14am
Thief’s reaction when opening that box:
m0resn0w
6/18/21 5:26am
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