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Oct 22, 2021
DanSmith...BYU Starter
Surveymonkey is probably the most crooked company i have ever delt with. I
signed up for the free basic account to conduct a survey. On their website they advertise that with the basic account you can collect 40 responses per survey. That was perfect for me as i knew that if be collecting 20-30 responses. However when I closed the survey they only gave me 20 of the 28 responses my survey collected. When I brought the issue to their customer service departments attention they informed me that my account was part of an experiment, and that is the reason they are limiting how many responses I can view. They also told me that in order to see the remaining results I will need to pay $49 for 1 month of access. I have pressed the issue with them, but they are standing strong in their position.

I feel like they are trying to pull a classic bait and switch. I'm going to report them to the BBB. Is there anything else I should do?
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Nov 23, 2010
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Nov 28, 2021
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