The network is greatly improved, he is responsive to customers, has added things like "music freedom" where streaming music doesn't count against your data plan, free international roaming, etc. In fact, at the end of last week he had people send in pictures of old phones they, or someone they knew, were using and gave them free upgrades (choice between an iPhone 6, GS6, GS6 Edge); they apparently gave away 500 new phones.