because of losing to BYU. That should give you at least a hint into how programs view wins/losses against certain opponents.
I'm not saying UCF wasn't good last year... But it still doesn't hide the fact that they are in a terrible conference and they lose their best players. They are what they are. They are the Fresno State if Florida and even that is being generous.
There are about 15-20 built in acceptable road losses for a program as mature and seasoned as BYU, and UCF should not be one of them.
If after all these years BYU fans can't count on beating a mediocre opponent than why even root for the team?