because at some point dissatisfied fans will listen and simply stop coming, donating, watching. BYU can't afford that.
I get that you are super "supportive" and I've never gone out of my way to stop that. Good for you, whatever. I don't care what you do. But to me, that is a more damaging attitude. Sugar-coating issues means that they will never get resolved and we'll get to call a turd sanwich delicious again.