It's because Amazon sends emails out of the blue asking someone a question. There is very little context. They assume
someone who has logged in and purchased something from their site should auto-magically know how it works and that they should only answer the question if they have an answer.
This message has been modified
Originally posted on May 18, 2017 at 9:00:42am
Message modified by Rhino84 on May 18, 2017 at 9:01:08am
Message modified by Rhino84 on May 18, 2017 at 9:02:04am