something you can parlay into continued business, take the time to work with them. So generally, I would take the time with them. I end up having to do this frequently as an attorney. Some people are sticklers about it. They will say my hourly rate is X and I will talk to you as long as you want at that rate. That is a bit short sighted to me. Collect 200 for some time, or bring a case in that is worth 50,000. Sure you will just throw away your time sometimes, but the next case the person brings might be a big one. If they have a positive experience, they will bring it to you.