Delta customer support told me my hold time would be less than two hours

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Jul 31, 2021
4:53:05pm

squidmark All-American

Delta customer support told me my hold time would be less than two hours

I am now 3 hours and 22 minutes into this hold. I'm so far into it, I can't hand up now.

I feel like I've been bidding at one of those penny auction sites where you either win and buy the item, or you lose, and still have to pay a bunch of money for losing.

I hate this.

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squidmark

Bio page: squidmark
Joined: May 28, 2003
Last login: May 28, 2024
Total posts: 23,572 (42 FO)

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Messages

Author

Time

Delta customer support told me my hold time would be less than two hours

squidmark

7/31/21 4:53pm

It's a joke. We did the same and it was four hours.

S-rizzle

7/31/21 4:55pm

Can’t blame Delta though when nobody wants to work these days.

SlantRoute

7/31/21 5:25pm

I blame them for not having a website that would allows you to do things

cougfanz

7/31/21 5:34pm

What are you wanting/needing to do?

SlantRoute

7/31/21 8:00pm

Use a credit from one of my kids for one of 6 tickets

cougfanz

7/31/21 8:34pm

Try sending a message on Twitter while you are waiting.

TANK

7/31/21 4:55pm

There isn't an option to have them call you back when you're number one?

CougarHut

7/31/21 4:58pm

I think that’s only available on weekdays. My wife had to call some customer

Martin Van Nostrand

7/31/21 5:11pm

I switch my Sunday flights all of the time

CougarHut

7/31/21 5:30pm

Why not just use the option to have them call you back???

NacoCoug

7/31/21 5:01pm

Diamond desk is a true 3 hour hold time. Twitter is slightly better.

BYUinTX

7/31/21 5:13pm

I had same issue with american 4+hours

gwill

7/31/21 5:13pm

I've been able to switch around several flights just using the app.

7/31/21 5:20pm

Can't use the app for everything though

gwill

7/31/21 5:21pm

I was told 2 hrs 17 min. Took 6 hours on the nose

jsaskew

7/31/21 5:28pm

Good customer service= Big Covid casualty.

Forzaitalia

7/31/21 5:35pm

If you have American Express Platinum, book through their travel desk

7/31/21 6:31pm

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