I tried to download my tickets for the USU game to the app and got no where. When I called StubHub, they gave me the option of having them call me back, which they did about 10 minutes later. The tech guy said there were problems with the app and that I could access the tickets via their website. He walked me through the (about five step) process. It worked and he sent me an email with the steps. While frustrating and hard to believe they could have such a glitch with their app (and not update their website to say there is a problem) ultimately, I have what I need.