at least once every 5 years. AT LEAST 5. Having the best facilities in the conference and the natural LDS recruiting base should do that for you. Going 6+ years without one just isn't acceptable.
I don't care if BYU basketball ever makes a final 4, I agree with you, that requires a very special group and a lot of factors, including great talent. However we shouldn't be losing at Pepperdine year after year.
I don't know any by reasonable metric for BYU that you could say that we haven't underachieved against our talent the last 6 years. 20+ wins in the WCC is like .500 for BYU football, the schedule gifts it to you and you have to be historically bad to not achieve 20+ wins in the WCC.