At our staff meeting yesterday we watched this great video about empathy

Apr 20, 2017
9:21:37am

KingDave All-American

and how we need to put ourselves in our patients' shoes. I think it's a great reminder for us.

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KingDave

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Messages

Author

Time

If you work in the medical field, please read

El Pasco

4/20/17 8:50am

Should have gone to a DO instead of an MD

kalifi

4/20/17 8:51am

I went in for knee surgery at 4 pm. Finally took me back at 12:30 am.

The Board Idiot

4/20/17 8:53am

Is it just arrogance that leads them to believe that is ok?

El Pasco

4/20/17 8:56am

Overall, they care about their time and schedule, but not the patient's.

lightmann

4/20/17 8:55am

Surgeon slept in...stayed up too late swimming in his money.

PharmD

4/20/17 8:59am

Because the people paying for it aren't actually there.

The Old Y

4/20/17 9:03am

I do process improvement work in hospitals, and this is something I'm just starting to get my hands on.

cougfanblue

4/20/17 9:11am

By the way, the number one reason for a late first case start is (drumroll....)

cougfanblue

4/20/17 9:13am

fortunately the world revolves around them so it all works out.

smokymountainrain

4/20/17 9:15am

Not true. I do Cases in OR and I get there and usually

GeauxCougs

4/20/17 9:17am

Sorry...only speaking for the facility where I work.

cougfanblue

4/20/17 9:19am

Ok lower the percentage to 90% of the time...

BabyJ24

4/20/17 9:56am

I'm not talking turnover. I'm saying I show up at 6:30 for a 7:00 Case and the

GeauxCougs

4/20/17 10:02am

That's bad.

BabyJ24

4/20/17 10:10am

I wouldn't assume that everyone is as punctual as you are

spugeddy24

4/20/17 10:46am

Which is caused by the foursome ahead of them playing slowly

Cyclogist

4/20/17 12:16pm

At our staff meeting yesterday we watched this great video about empathy

KingDave

4/20/17 9:21am

saw that at work, too. very interesting. changed my perspective a little.

fattycoug

4/20/17 9:27am

Looks like it was produced at the Cleveland Clinic.

davevine

4/20/17 11:11am

I work in the medical field. I mostly just clean up the poop but I appreciate you bringing this to my attention.

Slim

4/20/17 9:23am

You clean up a lot of poop at work? I didn't know our jobs were similar

ByuImaginesDragons

4/21/17 1:17am

<< Deleted >>

East1999

4/20/17 9:24am

That's what I was thinking

Dillinger

4/20/17 9:26am

Please don't get me started on things worth complaining about with doctors

El Pasco

4/20/17 10:45am

So you've been through a lot, so you're entitled to complain?

SJS

4/20/17 10:50am

Usually the ones with the most experience possess the best feedback.

whirl

4/20/17 10:57am

SJS appears to be overly defensive. Perhaps related to his post below.

El Pasco

4/20/17 11:06am

Not really.

SJS

4/20/17 11:19am

RE: Not really.

Finngirl

4/20/17 11:24am

Excellent point.

SJS

4/20/17 11:25am

They can think whatever they want. It's still bad customer/patient service

El Pasco

4/20/17 11:52am

Several thoughtful physicians have responded on this thread

SaturdaySpecialDay

4/20/17 11:56am

I should be more empathetic

El Pasco

4/20/17 12:15pm

so, you went into surgery at 6:50 or 7:40?

fattycoug

4/20/17 9:29am

7:40

El Pasco

4/20/17 10:44am

Getting to the office at 6:15 and starting surgery at 7:40 really isn't that bad

PharmD

4/20/17 9:37am

The good news is that they will charge you for the entire time you were there.

Cosmodiar

4/20/17 9:47am

You guy charged by the hospital for time spent waiting before surgery?

Slim

4/20/17 9:49am

Yes, from when she was taken back and technically under the nurses/doctors care.

Cosmodiar

4/20/17 9:54am

That is dumb

Littlerich

4/20/17 9:59am

You are saying doctors bill by hour?

conetah

4/22/17 10:09am

No, the hospital did. The Dr. bill was separate.

Cosmodiar

4/22/17 1:35pm

Anesthesia bills in 15 minute increments I believe.

SJS

4/22/17 6:21pm

OR scheduling is very fluid as cases don't always end on time and emergent cases

Littlerich

4/20/17 9:54am

I understand that completely, which is why we asked for a day when our toddler

El Pasco

4/20/17 10:47am

Lots of moving parts and people to depend on.

IGlowInTheDark

4/20/17 9:56am

The health care industry is broken for the most part.

Rise Against

4/20/17 10:03am

We had the same experience with Clara. Sacred Heart Children's Hospital in

El Pasco

4/20/17 10:49am

I agree 100%. A lady in my ward was getting treatment for stage 4

CFMcK

4/21/17 10:47am

<< Deleted >>

cvd6262

4/21/17 10:57am

What time was the start time scheduled for?

slowhiteguy

4/20/17 10:09am

There are literally dozens of reasons why a case might be delayed

SJS

4/20/17 10:17am

We hate delays. We hate to make people wait and we hate to have to work late because of the delays

slowhiteguy

4/20/17 10:21am

Was it a 730 scheduled start time?

BabyJ24

4/20/17 10:16am

6:45 start. Anesthesia was oral so no need for an IV

El Pasco

4/20/17 10:52am

Just my guess

SJS

4/20/17 10:55am

The oral was just premedication. He'd still undergo a general anesthetic using gases and a mask.

slowhiteguy

4/20/17 11:36am

I had a discectomy in 2011. I was told to check in at 11:15 to get all my pre-op work done.

mightybrick

4/20/17 10:20am

Exactly. There are a number of books written on the psychology of waiting

El Pasco

4/20/17 10:54am

Physicians can do better.

PezD

4/20/17 10:40am

I was recently 10 mins late to see a clinic patient

SJS

4/20/17 10:42am

Careful- you are getting close to disturbing the delicate genius.

cheezedawg

4/20/17 10:55am

Your situation is not uncommon, but your frustration is not likely to have been

SaturdaySpecialDay

4/20/17 11:19am

Great point. Many of the issues raised could be improved w/better communication.

davevine

4/20/17 11:43am

Exactly this. Communication goes a long ways.

mightybrick

4/20/17 1:21pm

Weird. I did tubes in my doctor's office. Took 10 min max

LaserCoug

4/20/17 12:40pm

You are right. Sometimes people get callous about this.

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