Bob Slydell : What you do at Initech is you take the specifications from the customer and bring them down to the software engineers?

Tom Smykowski : Yes, yes that's right.

Bob Porter : Well then I just have to ask why can't the customers take them directly to the software people?

Tom Smykowski : Well, I'll tell you why, because, engineers are not good at dealing with customers.

Bob Slydell : So you physically take the specs from the customer?

Tom Smykowski : Well... No. My secretary does that, or they're faxed.

Bob Porter : So then you must physically bring them to the software people?

Tom Smykowski : Well. No. Ah sometimes.

Bob Slydell : What would you say you do here?

Tom Smykowski : Well-well look. I already told you: I deal with the ******* customers so the engineers don't have to. I have people skills; I am good at dealing with people. Can't you understand that? What the **** is wrong with you people?