experiences. My local shops where I live right now are great. And I think there’s a general mantra in biking communities of “more people on bikes” that at least in theory should translate to “help novices get on bikes and done shame them for not knowing anything yet.”
I’ve also spent a lot of my life in record stores, where the attitude is opposite. Instead of “more people listening to records,” the attitude is “if more people hear this, it loses specialness for me, so I want less people to hear it.” They’re gatekeepers.