FedEx is your agent, not theirs. Your customer will keep using you if you make it painless for them. You lose nothing.

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Jun 17, 2021
11:22:28pm

ChinaFan All-American

FedEx is your agent, not theirs. Your customer will keep using you if you make it painless for them. You lose nothing.

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ChinaFan

Bio page: ChinaFan
Joined: Oct 29, 2003
Last login: May 9, 2024
Total posts: 17,246 (276 FO)

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Messages

Author

Time

A new customer claims a shipment was stolen. FedEx left it on the sidewalk at

sheza65

6/17/21 10:02pm

Take care of your customer and then go after FedEx

Mathew

6/17/21 10:04pm

at that kind of margin, send another one with signature verification

Pedant

6/17/21 10:04pm

I'd buy the goodwill for $100. Not his fault, not your fault, but you can get

BYUFBDAD

6/17/21 10:07pm

Unfortunately I think you're better off in the long run by eating it

cheezedawg

6/17/21 10:08pm

Make the customer happy then file a claim with FedEx. And if it’s worth $800

6/17/21 10:10pm

Call Mark Rober.

Smack'sWife

6/17/21 10:15pm

If the cost of the replacement is the same as you anticipate FedEx’s reimbursement… then it seems like a no-brained.

scootsy

6/17/21 10:33pm

If a company delivered something to my porch and it was stolen, I wouldn't

byubyu

6/17/21 11:03pm

FedEx is your agent, not theirs. Your customer will keep using you if you make it painless for them. You lose nothing.

ChinaFan

6/17/21 11:22pm

Almost every credit card covers theft, but you’re talking only $100 for you to

OnEMoReTrY

6/18/21 1:14am

Thief’s reaction when opening that box:

m0resn0w

6/18/21 5:26am

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