Was it proactive or did you have to call to get a prorated adjustment?

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Apr 23, 2024
10:41:27am

groy All-American

Was it proactive or did you have to call to get a prorated adjustment?

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groy

Previous username: groy5511
Bio page: groy
Joined: Sep 1, 2015
Last login: May 3, 2024
Total posts: 2,005 (54 FO)

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Messages

Author

Time

Random thought- if a company charges you a monthly price for a service like TV

SouthernBlueBlood

Apr 23, 10:33am

Yes they should and yes they did.

ChiCityCoug

Apr 23, 10:37am

Interesting- didn’t know that. I’ve got to think that’s the exception.

SouthernBlueBlood

Apr 23, 10:38am

I had a 6 day outage and a quick chat with Cox got a refund for more than the

molodyets

Apr 23, 10:53am

Was it proactive or did you have to call to get a prorated adjustment?

groy

Apr 23, 10:41am

They emailed me that it would be reflected on my bill.

ChiCityCoug

Apr 23, 10:54am

They sometimes will but the terms of service that we agree to do not have any required uptime

cheezedawg

Apr 23, 10:40am

Should they be required to? You can’t tell them I only can pay less this month.

SouthernBlueBlood

Apr 23, 10:50am

Required by whom? The government? No. It’s an agreement between private individuals. If you want a service with

cheezedawg

Apr 23, 10:55am

It’s more about a contract that they offer for a price and haven’t delivered. Bu

SouthernBlueBlood

Apr 23, 1:38pm

Here is what Cox has in their TOS:

molodyets

Apr 23, 1:44pm

I know that they have that in the contract. I said should the be required to pro

SouthernBlueBlood

Apr 23, 1:50pm

Again- required by whom? Who is going to make them do something that isn’t in the contract that you agreed to? If you

cheezedawg

Apr 23, 3:28pm

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