Not all but many big companies are tone deaf to customer issues

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Aug 27, 2014
3:11:23pm

Catfish

Not all but many big companies are tone deaf to customer issues

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Catfish

Bio page: Catfish
Joined: Jan 6, 2003
Last login: May 13, 2024
Total posts: 1,318 (29 FO)

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Messages

Author

Time

am i the only one who does NOT like shopping at the Apple store?

run26

8/27/14 2:42pm

This is my experience too. I posted this earlier today:

rainorsnow

8/27/14 2:45pm

sorry i missed your post.

run26

8/27/14 2:53pm

I remember going into the store for an appt that I had made and, like every

rainorsnow

8/27/14 2:48pm

I suppose when you're talking phones, but you can't beat being able to walk into

supertux

8/27/14 2:50pm

Hmm weird. When I worked there there was a job specifically to greet people

SandYFan

8/27/14 2:52pm

that's not happening at the store in Fashion Place Mall in SLC

run26

8/27/14 2:54pm

It is at City Creek

AF Cougar

8/27/14 3:06pm

Interesting. I have been there multiple times and have always had someone

8/27/14 3:50pm

Yeah- there are always at least *two* 'greeters' at the Domain Apple Store in

AtlantaMark

8/27/14 3:00pm

I've always had good experiences there. Always been greeted quickly and routed

shaggy

8/27/14 3:15pm

Maybe it's "user error" on my part

run26

8/27/14 4:51pm

If people like SandYFan are working there, then the service is going to be bad

BYUCoug11

8/27/14 3:28pm

Wait, you can actually buy stuff there? I thought it was just a play area

Tare

8/27/14 2:56pm

You can buy stuff with the Apple Store app and walk out. You don't have to talk

HuskerCoug

8/27/14 2:57pm

It's the service appts that suck. I don't think I'll ever go into an Apple Store

rainorsnow

8/27/14 2:59pm

How do your service appts compare to the Acer Store, the HP store?

HuskerCoug

8/27/14 3:12pm

RE: How do your service appts compare to the Acer Store, the HP store?

rainorsnow

8/27/14 3:18pm

I've never had better service anywhere else.

AF Cougar

8/27/14 3:06pm

Not all but many big companies are tone deaf to customer issues

Catfish

8/27/14 3:11pm

I like that I can actually schedule an appt and get support in person.

HuskerCoug

8/27/14 3:18pm

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