The lady's response was wrong and unproductive but we also have no idea

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Jan 25, 2023
11:32:24am

Archaea Intervention Needed

what the service agent said or did that may have escalated the customer's response.

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Archaea

Bio page: Archaea
Joined: Mar 28, 2001
Last login: Jun 19, 2024
Total posts: 95,524 (3,159 FO)

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Messages

Author

Time

She might have lost her cool just a little bit.

cheezedawg Saucy

1/25/23 11:06am

To be fair, Xfinity customer care really sucks.

RGGeemer

1/25/23 11:10am

Most call center customer service sucks.

Archaea

1/25/23 11:11am

Xfinity would top my list of the worst I've dealt with

RGGeemer

1/25/23 11:11am

Same! They are so bad!

ChiCityCoug

1/25/23 12:16pm

She obviously sounds hysterical, which is a good reminder for us all,

Archaea

1/25/23 11:10am

No excuse to act like that. You can be frustrated and angry and still be civil

cougfan03

1/25/23 11:20am

I agree we should always be civil, but given the "in your face" lack of customer

Archaea

1/25/23 11:25am

Speaking of customer care with Chase: I went the rounds for almost 2 months of

m0resn0w

1/25/23 11:46am

Chase sucks. Their fraud department is worse than sucking.

Archaea

1/25/23 11:48am

<< Deleted >>

materialized

1/25/23 11:11am

Nobody here can relate. 🙂

Archaea

1/25/23 11:11am

RE: She might have lost her cool just a little bit.

Clark Addison

1/25/23 11:12am

"I'm going to put you on hold while I transfer your call" [click]

Division Bell

1/25/23 11:12am

I'd just leave her on hold.

Mister P

1/25/23 11:16am

I hate people

Indy Coug

1/25/23 11:13am

Karen really needs to watch her shows.

squidmark

1/25/23 11:16am

There's no excuse for that behavior.

yorksama

1/25/23 11:18am

She might, but maybe not. I do not excuse her behavior but let's go down

Archaea

1/25/23 11:23am

"Ma'am, I need to put you in time out."

Indy Coug

1/25/23 11:27am

The lady's response was wrong and unproductive but we also have no idea

Archaea

1/25/23 11:32am

Sorry, but I have zero interest in building a defense for that woman. "The devil made me do it" is a bullcrap defense

Indy Coug

1/25/23 11:33am

There are two bad guys here: the lady who went ballistic and customer service

Archaea

1/25/23 11:42am

Yes we would

sidsie716

1/25/23 11:43am

There will be some jerks no matter what but there are bad bureaucracies

Archaea

1/25/23 11:52am

Loss of composure, lacking any emotional discipline... yeah, I'm going to take a wild guess at her socioeconomic group.

Division Bell

1/25/23 11:20am

That’s pretty much how I feel most of the time when I call customer service.

Colorado

1/25/23 11:27am

I agree with this sentiment.

Archaea

1/25/23 11:30am

T-mobile has been different for me. I recently switched and their reps are great

Turd Ferguson

1/25/23 11:33am

Yeah, it’s not universal but there are some that are notoriously bad. I’ve been pretty happy with T-mobile too

Colorado

1/25/23 11:35am

absolutely, that they are an exception by not sucking says something

Turd Ferguson

1/25/23 11:37am

It is a relief when you get a customer service agent that helps

Archaea

1/25/23 11:42am

Someone needs to make a heavy metal mashup to this audio.

Yucatan

1/25/23 11:29am

She went all Ruth from Ozark on her

CSoul

1/25/23 11:29am

RE: She might have lost her cool just a little bit.

durandal

1/25/23 11:47am

Every time she screamed “NOW!” I couldn’t help but smile and think “that’s another cougar first down”

Probable Sacko

1/25/23 11:56am

How I feel dealing with Xfinity, the worst of the worst

Cougrrrs Roll

1/25/23 12:04pm

RE: She might have lost her cool just a little bit.

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