within systems too. And sometimes it's a known denial to save money.

I'll give an example: At a famous casualty insurance company evidence has been discovered that the claims center uniformly denies claims for middle aged black women because they accept whatever the claims centers typically give them. Yet if it is a Jewish man they know he will likely escalate things.

There are systems within bureaucracies designed to cheat people. Knowing the systems exist to cheat people creates anger, distrust and animosity.