Just make sure to call customer retention

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Jul 13, 2016
11:06:46am

phageman All-American

Just make sure to call customer retention

They are the ones who want to keep you as a customer. Other departments won't necessarily care.

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phageman

Previous username: thecelloguy
Bio page: phageman
Joined: Sep 9, 2010
Last login: Mar 14, 2018
Total posts: 4,058 (57 FO)

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Messages

Author

Time

My Comcast bill jumped approx 15% this month, so I called their billing office

Magic8Ball

7/13/16 10:39am

I do the same thing every year with my cable company. It always works. But why

cucciolo25

7/13/16 10:41am

because they want to make more money

fattycoug

7/13/16 10:50am

$ome people won't notice the change immediately. $ome won't ever bother calling

Tricky

7/13/16 11:02am

yeah whats weird about comcasrt is that they'll give you a 12 month or 24

7/13/16 10:41am

Just make sure to call customer retention

phageman

7/13/16 11:06am

My cox bill has been doing the same and they told me to call about a loyal

byu1

7/13/16 10:45am

You must have more than just internet. I just have internet and they never give

supertux

7/13/16 10:47am

I have a bundle (cable, internet and landline)

Magic8Ball

7/13/16 10:48am

There you go.

supertux

7/13/16 10:57am

Comcast rep told me that you need to go into the store in order to get deals

tarzan15

7/13/16 10:51am

Just internet?

supertux

7/13/16 10:56am

yuuup.

tarzan15

7/13/16 11:05am

I have just internet, and the rep told me the same thing 8Ball said.

benny1982

7/13/16 11:00am

Everytime I do this and threaten to cancel they send me to retention and the

supertux

7/13/16 11:07am

I don't even threaten to cancel. I just ask them to transfer me to customer

benny1982

7/13/16 11:08am

Are you talking to customer retention?

phageman

7/13/16 11:07am

RE: Are you talking to customer retention?

supertux

7/13/16 11:08am

It's a joke that customers have to do this every year.

IndependentGeorge

7/13/16 10:47am

Mine did too. I need to call again.

Cougar-Duck

7/13/16 10:54am

Why does the Xfinity Guide suck so bad? I don't want to see every

Coach's Dad

7/13/16 11:12am

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