As a small business owner I see both sides. It's hard not to take negative

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Jul 29, 2021
11:33:34am

wabluecoug All-American

As a small business owner I see both sides. It's hard not to take negative

reviews personally if they seem legit, but it's frustrating when they complain about something silly or out of the business' control.

I have started leaving positive reviews when the business deserves it, and I message the owner or business through their website or social media instead of leaving a negative review if something needs addressed.

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wabluecoug

Bio page: wabluecoug
Joined: Nov 6, 2007
Last login: Apr 27, 2024
Total posts: 32,337 (464 FO)

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Messages

Author

Time

Negative Yelp reviews

Ham

7/29/21 11:28am

Write your review, if the owner contacts you and is legitimately trying to

Pablo Bot

7/29/21 11:31am

Why, the experience was still negative. Why not post a follow up and clarify

ordinary tri guy

7/29/21 11:33am

I think that's a fair way to do it. Make it clear that the owner made it right

Tricky

7/29/21 12:00pm

Or offer to return to give the place another shot. Then update the original

garyfan

7/29/21 11:34am

Reviews are completely worthless because of this.

SLC-Warrior

7/29/21 11:32am

I only do negative reviews if the employees were jerks or incompetent.

maxpowers

7/29/21 11:33am

Yet that’s the problem that may be easiest to fix.

garyfan

7/29/21 11:35am

Yelp sucks and so do their reviews....

ordinary tri guy

7/29/21 11:33am

Idiotic decision on their part, though it won't bite them if more cases ...

Coop

7/29/21 11:37am

Well documented Yelp is a bully. In some ways they enable defamation.

Jeremy

7/29/21 11:40am

I have found Americans don't use Yelp as much as foreign travelers.

ordinary tri guy

7/29/21 11:45am

I basically only use yelp for finding pictures of what food at a restaurant

Gustav

7/29/21 11:46am

The problem is that negative reviews carry far more weight than positive reviews

garyfan

7/29/21 11:33am

If I just don't like the food, I'll generally leave a low star rating

StantonMac

7/29/21 11:33am

As a small business owner I see both sides. It's hard not to take negative

wabluecoug

7/29/21 11:33am

The first Yelp review I left was after I tried contacting the business (floor

maxpowers

7/29/21 11:34am

Yep. Give them a chance to fix things if they can.

zonacougar

7/29/21 11:38am

And it becomes trickier knowing that Yelp allows restaurants to manipulate their reviews, for a price of course. It is a

vegasnative

7/29/21 11:33am

I only leave good reviews if I liked a place. It has to be very bad to leave a

BNcoug

7/29/21 11:34am

If I write a negative review and the owner contacts me to make it better I update my review and give a good score.

byuluvr

7/29/21 11:34am

It takes a pretty poor experience for me to leave a negative review somewhere.

DieHarder

7/29/21 11:35am

Get a job where every random yahoo is able to review you individually

cougfanz

7/29/21 11:40am

A recent VRBO property we stayed at bribed us w $700 not to leave a negative

kotacoug

7/29/21 11:40am

I'd take the $700

mudpupper

7/29/21 11:54am

I've gotten some pretty good refunds for writing honest negative reviews

Chasicle

7/29/21 11:41am

My policy is to have the self discipline to write one good review for every bad

AggieWeekendCougar

7/29/21 11:46am

The problem with almost all reviews, both positive and negative, is that they

Capener43

7/29/21 12:25pm

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