about their current customers. All they care about is the new customers. It's a lot like the gym format. Your fees drop based on those who sign up but just watch the automatic charge on their account every month, but don't really go to the gym.
Anyway, he would say to cancel the account, then have your spouse call in and set it up again under her name, setting it up the day after you cancel, to get the promo rate. When hers is up, do the same thing but under your name.