because their customer loyalty department wasn’t offering much to resolve my issue and increased cost now that I was off the prior promotion, mainly because the jazz in Utah are only available on their higher tier that’s too expensive, which other stations I largely don't need except the jazz channel. I asked them to have someone at a manager or above level call me back, not expecting they would. And I physically cancelled as of the end of this month.

Then on Wednesday, another guy called and lowered my bill almost $50 from what their customer loyalty department was offering. He basically told me the only way to get new customer like promotions is to physically cancel like I did. I am not sure why they run their business like this but it builds poor customer loyalty. I’ve got the better price for 12 months and then I have to go through this again. I’m planning on looking into Xfinity again as their product is superior and more customer friendly. If not for the jazz issue in Utah, I’d probable cut the cord. Jazz are really letting their Utah fan base down by making us go through cable or satellite to get their product. I know some of you use a vpn to get around that.