Particularly in light of expectations.
I expect that it will get fixed - because I expect that Sitake, Holmoe, and the Board of Directors know what happens when you lose the fans interest - and that it can be hard to get it back.
I'm OK complaining here and there - but when it comes to holding BYU accountable, for me that just means not going to games, not purchasing merchandise, not watching on TV. While I have complained on the message board, I'm not under the illusion that doing so has all that much power or is a means of holding anyone accountable.
I also see watching sports as entertainment. If it is more frustrating than entertaining, it's time to look elsewhere for my entertainment.