Customer service in general in every industry has gone downhill

Jun 8, 2023
11:15:36am

CameronG Truly Addicted User

The only ones that seem to care about customer service are mom and pop businesses that know they need to stand out somehow. Too bad there aren't any mom and pop airlines.

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CameronG

Bio page: CameronG
Joined: Jul 21, 2022
Last login: May 1, 2024
Total posts: 3,520 (3 FO)

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Messages

Author

Time

Don’t EVER fly Frontier

Hiccupless

6/8/23 10:19am

I never have flown Frontier, and now I never will. What a nightmare.

federer

6/8/23 10:23am

could you take the wheels off the bags? If it was a under-seat stow,

EEcougar

6/8/23 10:25am

Thought about that after, but we were only given about 4 minutes to

Hiccupless

6/8/23 10:27am

yeah, I hear you. Them taking advantage of a stressful situation. I probably

EEcougar

6/8/23 10:37am

Thanks. That’s what makes the whole thing feel predatory, people feel trapped

Hiccupless

6/8/23 10:47am

The gate agents with Frontier at Denver are notorious for this

enigomo

6/8/23 10:27am

They must personally get a cut from the fees they charge

Indy Coug

6/8/23 10:28am

Frontier recently admitted the gate agents get COMMISSION on bag fees.

Hiccupless

6/8/23 10:29am

Yikes, what a horrible idea

CameronG

6/8/23 11:10am

Frontier was decent in the early 2000s, then they changed their business model and went in the crapper.

Indy Coug

6/8/23 10:28am

The problem was they made no money then. They were a bankrupt airline.

RalphWiggam

6/8/23 10:30am

Maybe it's worked out for them, but I've refused to fly them since the change

Indy Coug

6/8/23 10:34am

I used to have to fly from SLC to Denver about every 2 months. Always Frontier

O Gaucho

6/8/23 10:37am

I am sorry, that sucks. Flying in general has just gone down hill. Flights

Cougar TD

6/8/23 10:31am

There is a video of a guy at the Frontier gate with a skateboard in the same

Hobo

6/8/23 10:31am

Here’s the link to the video:

Mr. Rumsfield

6/8/23 11:50pm

I booked once. I got tot the airport with my family only to find out they

PhilPete

6/8/23 10:33am

Frontier & Spirit aren’t worth the cost savings

Odysseus

6/8/23 10:34am

I've made the same vow as OP with Allegiant

vegas guey

6/8/23 10:42am

After confirming multiple times that our seats would not change in the weeks and

Thrill

6/8/23 10:34am

That’s TERRIBLE. I can’t imagine having my kids shoved between strangers

Hiccupless

6/8/23 10:36am

You'd think NOT sitting next to a strange 3 year old would be worth more than an

Kajdin

6/8/23 10:44am

Yeah, that was the dilemma: middle seat for 4 hrs or a toddler.

Thrill

6/8/23 11:29am

Why treat customers like that? Seriously deny boarding for 1/4" when they KNOW

Windward_Coug

6/8/23 10:35am

Agreed. Hence why I’m posting about it. Gotta make ‘em pay.

Hiccupless

6/8/23 10:37am

on top of that. Only a few with a bad experience will tell the business about

Powerbait DPM

6/8/23 10:52am

The incentives aren't aligned between the company and the gate agents if the

David Lo Pan

6/8/23 10:59am

I'm guessing the gate agent hates kids and claims their dog is a child.

JAGA97

6/8/23 11:02am

Customer service in general in every industry has gone downhill

CameronG

6/8/23 11:15am

They're lousy, but that $29 SLC-Denver flight is tough to pass up

fredgarvin

6/8/23 10:36am

I barely survived one time on that short flight in those crappy seats. I hope

Mitty

6/8/23 7:08pm

What can you do to prevent? Any repercussion or just pay up or drive?

Dark Forest Green

6/8/23 10:39am

Good call renting the Tahoe. . . Why not 4 family members fly and 1 drive Tahoe?

Zoobieman

6/8/23 10:40am

Good idea, but flying alone with 4 littles (including a 1 year old) is no picnic

Hiccupless

6/8/23 10:44am

Seems the only course of action these days is a detailed Tweet shaming them.

Pro Logic

6/8/23 10:47am

You should reverse charges on all the flights you had with them. You will win

JAGA97

6/8/23 11:00am

My daughter had that happen. No problems leaving Salt Lake, but lots of crap the gate agent in Denver at her connection.

unctoothman

6/8/23 11:11am

I've flown frontier several times... No problems at all.. Under $200 to fly to

Don_Juan_El_Guapo

6/8/23 11:13am

Frontier has canceled flights on me twice now, minutes before departure

willkie40

6/8/23 11:18am

The only way to get action from them is to tweet about it

Nat Gas Man

6/8/23 11:18am

Yeah airlines don't like negative tweets, sadly they are quicker and better help

CameronG

6/8/23 11:20am

If you tweet this is a good thing to tweet at them - then some of us cbers

BYUfan92

6/8/23 11:25am

LOL and I copied Nat Gas Man.

BYUfan92

6/8/23 11:26am

maybe you'd get better response if you weren't such a cupless hic?

Digital Gangsta

6/8/23 11:31am

Maybe. But I is what I is.

Hiccupless

6/8/23 3:29pm

Ryanair did something similar to me once, hate them and will never fly them

Mitty

6/8/23 7:05pm

Sorry. I had a bad frontier experience 5ish years ago & have sworn them off also

4slyce

6/8/23 8:34pm

Here you go. Link.

Hobo

6/9/23 9:08am

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