And there are things the staff can do to help. If they are just standing there

May 23, 2019
7:43:43am

BYUtka All-American

Chatting while there are empty tables, people will grow more annoyed at the wait.
If they are acting busy, and letting the waiting guests know they are top priority, it helps.

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BYUtka

Previous username: yutka
Bio page: BYUtka
Joined: Aug 18, 2007
Last login: May 3, 2024
Total posts: 62,027 (2,077 FO)

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Messages

Author

Time

I've never paid attention to restaurant reviews until recently when my friend's

Hypnotoad

5/22/19 10:10pm

People are awful morons

Dillinger

5/22/19 10:11pm

My friend gets a kick out of the reviewers that write as if they are culinary

Hypnotoad

5/22/19 10:18pm

The democratization of reviewing reveals how incredibly bad 99% of people are

Gustav

5/23/19 5:32am

If you have some free time, find a really ridiculous bad review on Google/Yelp

BigT801

5/22/19 10:14pm

I could see some people doing this just trying to get the owners to offer them

crack

5/22/19 10:17pm

Could be!

BigT801

5/22/19 10:19pm

it is an absolute nightmare to run a restaurant. It's seriously unreal

Mayor of Cougartown

5/22/19 10:16pm

I don’t see anything wrong with an honest review.

mobomanjoe

5/22/19 10:16pm

Online reviews seem passive-aggressive to me. If I have a problem, I explain it

crack

5/22/19 10:20pm

I get that. The challenge my friend has is that his restaurant is popular but

Hypnotoad

5/22/19 10:24pm

I don’t go to a restaurant unless I’ve read yelp reviews on it

kotacoug

5/22/19 10:18pm

There is an Asian takeout place I love that started using new bowls that were

777

5/22/19 10:23pm

I almost always dismiss the service reviews. Tell me about the food.

fattycoug

5/22/19 10:26pm

Same.

kccougar

5/22/19 10:30pm

Especially people who mention personal problems, like "I had a hip replacement

Game Changer

5/22/19 10:45pm

Name checks out

Bob Vance

5/22/19 10:48pm

I agree. The problem is that most people look at a score

cougarmanguy

5/23/19 12:41am

I don't go by the actual rating as much as the comments. If there is

ManicBlue

5/22/19 10:38pm

Service shouldn't be arbitrary If it's a random issue it'll be an outlier

molodyets

5/22/19 10:50pm

Most of the reviews I'm referring to praise the food and end with

Hypnotoad

5/22/19 11:09pm

But those are legitimate complaints.

John Doe

5/23/19 5:23am

What's my friend supposed to do about the wait time complaint?

Hypnotoad

5/23/19 7:20am

Does he set expectations?

mobomanjoe

5/23/19 7:31am

He has a small restaurant. Also he tells people all the time in response to

Hypnotoad

5/23/19 7:36am

Maybe be more specific?

mobomanjoe

5/23/19 7:41am

And there are things the staff can do to help. If they are just standing there

BYUtka

5/23/19 7:43am

But that can be off-putting to customers. It sounds like 'come back when its convenient for us' to some ears.

John Doe

5/23/19 9:01am

I think it is a particularly important issue for him as people will go there

BYUtka

5/23/19 7:40am

So it sounds like there are legitimate issues... maybe the needs to

kotacoug

5/23/19 8:58am

Same rule applies. A few bad apples will make the location 4.4 instead of 4.5

molodyets

5/23/19 8:50am

I agree, but sometimes poor service can be a sign of broader problems.

garyfan

5/22/19 10:56pm

What is your friend's restaurant?

BYUtka

5/22/19 10:57pm

Umami Japanese BBQ in Vineyard, UT

Hypnotoad

5/22/19 11:07pm

Love that place. Just like I remember from Japan.

Ojiisan

5/23/19 7:03am

My brother says the same thing. He loves the cow tongue. He lives in Vineyard so

BYUtka

5/23/19 7:25am

The missionaries have been banned from a number of these places in Japan lol

kotacoug

5/23/19 8:59am

We cleared them out a few times after district meetings.

Ojiisan

5/23/19 9:04am

Is that where you cook the food yourself on s grill at the table?

fattycoug

5/23/19 7:05am

Yes

Hypnotoad

5/23/19 7:21am

4.5/5* on yelp, he shouldn’t expect any better.

holipuluki

5/22/19 11:25pm

Yeah. He has great reviews overall. He has 4.6 on Google with over 160 reviews

Hypnotoad

5/23/19 7:22am

Every business is judged by how their frontline employees treat customers

cougXor

5/23/19 6:20am

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