not a good one, but for a freshman who BYU likes to have close to campus for safety/comaraderie/fellowship/etc to not have a better system set up for parking is not acceptable.

The bigger issue/story is the walk she’s making, whether or not she read an email correctly, and you’ve acknowledged that.

I’d email admin directly as well frankly. I’d also encourage your daughter to organize a group that is affected an speak up.

I’d also recommend she talk to her Bishop/EQ, I bet they can set something grassroots up to make sure the woman can have an escort.